Got a question, a hiccup with an order, or just an idea for something you'd love to see us carry? We're all ears. My Store is a small team, and honestly, some of our favorite changes have come from a passing comment in a customer email rather than a formal survey.
The fastest way to reach us
Email service@modgrind.shop and a real person will get back to you, usually within 1-2 business days (Monday-Friday, standard business hours). If you're writing about an existing order, dropping your order number up front saves everyone a round-trip and lets us pull up the details right away.
Beyond customer support
- Product feedback or a "you should really sell this" suggestion? Send it our way — we read every message.
- Spotted something confusing on modgrind.shop? Tell us; site tweaks often start with a customer note.
- Press, partnerships, or anything else that doesn't fit a neat category — same inbox works fine.
Anything you share with us is used only to respond to your message or improve what we offer — nothing more.